Shipping policy
Shipping Times shown when checking out are ESTIMATES ONLY and are NOT A PROMISE OF ON-TIME DELIVERY. Please read below for more details.
Thumb United ships from multiple locations throughout the United States. In some cases, your order may come in multiple packages from different locations. If you have any questions about your order and shipping, please email hello@thumbunited.com.
"Free" and "Standard" shipping (USA only): There are no guarantees of delivery time. Thumb United utilizes a variety of carriers, including USPS, UPS, FEDEX, and others. Every attempt will be made to ensure delivery within 10 business days of receipt of the order.
Paid USA Shipping: Thumb United offers multiple shipping options as a courtesy to our customers. Any delivery guarantees are strictly the responsibility of the carrier. For example, choosing and paying for "Next Day Air" does not imply that Thumb United is responsible in any way for delivery delays. If you have any questions or concerns about a delivery, please reach out to hello@thumbunited.com before ordering so that we can avoid any misunderstandings.
Paid International Shipping: Customer is fully responsible for all customs duties and fees, including brokerage fees imposed by UPS, DHL, and others. Thumb United cannot advise on what those fees may be. Please call the respective carrier if you have any questions on what those fees may be. All invoices sent with your order will include the actual price paid for the order as it is against the law to claim an artificially low price. Please don't ask us to do so. Packages returned as undeliverable will be automatically refunded less any return shipping costs and the original shipping fees. Refunds for returns may take up to 30 days to process pending return shipping fees. Packages that are undeliverable and abandoned will not be refunded unless it is the direct result of an error caused by Thumb United.
If a customer chooses any paid shipping option for USA Deliveries, other than "Standard Shipping", Thumb United makes every effort to ensure that the product will be shipped no later than the next business day (not including respective carrier holidays).
Thumb United may refund, partially or in whole at their sole discretion, shipping charges under the following conditions:
1. Failure to ship the product by the next business day (except in the case of weather or other events outside Thumb United's control that prevent fulfillment).
2. The designated carrier (UPS for example) agrees to refund the shipping charges for delays subject to that carrier's service guarantees. Note that, since March, 2020, all carriers have suspended their service guarantees and are not refunding charges for delayed shipping for any reason. Please check the respective carrier websites for their service guarantees.
If a shipment is lost, Thumb United will file a claim with the respective carrier. Once the carrier approves the claim and refunds the charges, Thumb United will refund shipping charges and replace the lost product. If the carrier rejects the claim, Thumb United will not refund or replace the product. Please use care when agreeing to a carrier release online, such as through the UPS My Choice program as you lose all loss protection when you agree to that.