Return Policy
Returns
To complete your return, please visit https://thumbunited.com/returns and follow the instructions.
We want you to be 100% satisfied with your purchase. You can return any new, undamaged and unworn (except for trying it on for size) clothing with original tags still attached for any reason within 30 days of receipt of your purchase.
For products being returned from a USA Address:
We will send you a prepaid return shipping label. If you want a refund of your purchase price (less any original shipping fees), back to your original payment method, we will deduct a $10.00 return shipping fee per item from the refund. If you want to do an exchange or store credit to apply to any future purchases, you will receive store credit for the full value of your purchase (less any original shipping fees) once we receive it in our warehouse.
For products being returned from NON-USA addresses:
Customer is responsible for all shipping charges. Returns for refund only. (Shipping charges will not be refunded) Exchanges will require a new order to be placed by the customer. If a one-time coupon code was used on the original order, we will accommodate the same discount for the exchange. Please reach out to returns@thumbunited.com for instructions before returning anything.
All products are guaranteed against manufacturing defects provided you notify us within 14 days of receipt of such a defect. We will pay for return shipping (USA only), and upon verification of the defect, we will repair and return or send a replacement item. If we believe the item is not defective, we will contact you to discuss the reason you felt it was defective.
To complete your return, please visit https://thumbunited.com/returns and follow the instructions.
Any returned packages received without an RMA or ORDER number on the package may be refused or there may be a significant delay in processing. Unidentified packages become the sole property of Thumb United.
There are certain situations where only partial refunds may be granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds and exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If your return is approved, then your refund or exchange will be processed. For refunds, a credit will automatically be applied to your original method of payment. For exchanges, your replacement order will be shipped usually within 2-3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@thumbunited.com.
Gifts
All refunds, store credits, and exchanges will be sent to the original purchasers email and/or shipping address. We are unable to redirect any shipments without verified instructions from the original purchaser.
Shipping
To return your product, please follow the instructions above. DO NOT MAIL PRODUCTS TO US WITHOUT CONTACTING US FIRST.
Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund as described above.
If you choose to mail an item to us at your expense, you should consider using a trackable shipping service such as USPS Priority Mail or UPS Ground. You should also consider purchasing applicable shipping insurance to cover the full cost of the item. We are not responsible for such items lost or damaged in shipping.